CIROPrep Academy
Frequently asked questions
Access and sign-in
How do I sign in?
Select Sign in and enter your email. We send you a sign-in link: open it on the same device. If the email shows a code instead, enter it on the sign-in page. There's no password.
I bought a module. Why don't I see it?
Your access is tied to the email you used to pay on ciroprep.com. Sign in with that email. If you signed in with another one, sign out and sign in again with the email from checkout. Still nothing? Send us your order number (for example #1004) on Activate your access and we'll link your purchase, usually within one business day.
Can someone else use my access?
No. Access is for one person. Please don't share your sign-in or copy the content for others.
Modules and access
What does an element module include?
One element of the CIRE syllabus, in English and French: its lessons, covering each of its units; its practice questions, with the explanation for each answer; and its summaries, flashcards, mind maps and exam tips. A module doesn't include tutoring.
How long does my access last?
6 months from the day your access is activated. My access shows the end date. Access then ends on its own: nothing renews and you aren't charged again. Your progress stays in your account after it ends.
Which modules can I buy?
The modules for all nine elements are on sale on ciroprep.com, at $29 each, in one payment: the release schedule lists them. The Complete CIRE Course, with all nine elements, will be offered later, at $199 in two instalments.
Diagnostic and study plan
What is the free diagnostic?
27 questions across the nine CIRE elements, free, with no account required. You get a result for each element and a study plan that starts with the elements to work on first. How the result is calculated explains the method.
Does my result predict how I'll do on the exam?
No. Each element gets a band (Good start, Building or Needs work) that shows where you stand today, not a score or a prediction. 27 questions are a starting point; the practice questions in each module tell you more.
How do I keep my study plan?
At the end of the diagnostic, choose Save to my account and sign in with your email. Your priorities and study plan then appear on your Dashboard. If you enter your exam date, the plan is paced to it. Saving a new diagnostic replaces the earlier one.
Languages
Can I switch between French and English?
Yes, at any time, with FR / EN at the top of each page. Every module includes both languages at no extra cost, and the French uses CIRO's official French terms.
Progress
How is my progress tracked?
My progress counts, for each element, the lessons you've marked as done and the practice questions you've answered. It shows what you've covered, not how ready you are for the exam. When new lessons or questions are added, a complete element shows as in progress again.
Privacy
What do you do with my information?
We use your email and language to run your account, and your answers and progress to track your learning and build your study plan. Our main database is in Canada. We don't sell your information. Google Analytics runs only if you accept analytics cookies (Manage cookies, at the bottom of each page), and you can change your optional consents on My access. The privacy policy has the details. To access, correct or delete your information, write to admin@ciroprep.com.
Refunds
Can I get a refund?
Yes. Cancel within 14 days after your purchase for a full refund. After that, you can still cancel at any time, as Québec's Consumer Protection Act provides: you pay for the part of your access already provided, and we refund the rest. Write to admin@ciroprep.com with your order number. The terms of sale and refunds explain the calculation.
Contact
Is CIROPrep part of CIRO?
No. CIROPrep is an independent exam-preparation service and is not affiliated with, or endorsed by, the Canadian Investment Regulatory Organization (CIRO).
How do I reach you?
Write to admin@ciroprep.com. For a purchase, include your order number. Never send card details by email.
Questions before you buy? See the store FAQ.